IT Support Specialist

Essential Duties and Responsibilities

• Monitor and respond to the Help Desk Ticketing System to provide daily technical support to all members of the organization, and analyze and report on Help Desk performance
• Work with end-users and technology vendors to troubleshoot hardware, software, and connectivity issues
• Perform equipment maintenance as necessary
• Provide end-user assistance including training, documentation, and equipment / event setup / takedown
• Image / reimage laptops and desktops, including transferring data from previous device and installing additional software and settings as needed
• Maintain accurate inventory and reports of equipment
• Prepare, document, and work with vendors to recycle / dispose of retired equipment
• Responsibility for maintaining an up-to-date inventory of the organization’s technology assets utilizing the existing inventory tracking base
• Troubleshooting and providing support to employees for various online resources and applications
• Provide technical support that includes support of audio-visual equipment and other technical requirements of an educational technology center
• Completing tasks / projects assigned or requested by the Director of Network and Support Services
• Working collaboratively as part of a team and with a variety of hardware and software vendors, including printers, copiers, and manufacturer warranty repair technicians

Skills and Abilities

• Ability to clearly communicate technology solutions in a user friendly, professional manner to all employees
• Highly organized with a detail-oriented approach to work
• A demonstrated commitment to teamwork and collaboration
• Excellent technical, troubleshooting, and customer service skills
• Experience problem-solving and troubleshooting computer hardware, software and related equipment such as printers, and various wireless devices
• Motivated to learn, share and take on new challenges

Qualifications

Bachelor’s Degree in Computer Science or in a related field with a minimum of 1-2 year’s experience in a similar position. Exceptional interpersonal and oral and written communication skills.

Google Apps, Comp TIA A+, and / or other industry certifications are preferred.

Previous experience in an educational environment is a plus